Delivery information

We dispatch within 7 working days, or 10 working days for personalised, custom or made-from-a-photo pieces, plus delivery time. Courier times are estimates, so we can't guarantee a delivery date.

Making time

Physical products are made to order and dispatched within 7 working days, or 10 working days for personalised, custom or made-from-a-photo pieces. Working days are Monday to Friday, excluding bank holidays. Delivery time is additional. We dispatch within 7 working days, or 10 working days for personalised, custom or made-from-a-photo pieces, plus delivery time. See our delivery page for details. For custom busts, this starts after we have your photos and details. Digital gift cards are delivered by email and do not need shipping.

Delivery costs and services

UK delivery is free on every order. Where available, Royal Mail International Tracked is free on every order, with no minimum spend. The final order total is shown at checkout before payment.

UK delivery

UK delivery is free on every order, with no minimum spend and no code needed. We use Royal Mail Tracked and send dispatch details by email when your parcel leaves us.

International delivery

Where checkout offers international delivery for the address, Royal Mail International Tracked is free on every order, with no minimum spend. Import fees are prepaid at checkout, so there is nothing more to pay when your order arrives.

Delivery timing

We dispatch within 7 working days, or 10 working days for personalised, custom or made-from-a-photo pieces, plus delivery time. See our delivery page for details. Any delivery estimate supplied for an available service is shown at checkout or in the dispatch information. Unless a different period is agreed with you, goods will be delivered within 30 days.

Damaged, faulty or delayed orders

If an item arrives damaged or faulty, email hello@ripleysnest.co.uk with your order number and clear photos of the item and packaging as soon as possible. If tracking has not updated or the parcel has not arrived, email us with the order number. We will review what happened and explain the next step. Your statutory rights still apply.

Address changes

Email us as soon as possible if a delivery address needs to change. We cannot guarantee an address change after an order has entered processing or been dispatched.

Contact

Email hello@ripleysnest.co.uk or use the contact form.