Delivery
| UK delivery | Free on every order, Royal Mail Tracked |
|---|---|
| International | Royal Mail International Tracked where offered: free on every order |
We dispatch within 7 working days, or 10 working days for personalised, custom or made-from-a-photo pieces, plus delivery time. Courier times are estimates, so we can't guarantee a delivery date.
Making time
Every physical piece is made to order. Working days are Monday to Friday, not bank holidays.
For a custom bust: Once we have your photos and details, we dispatch within 10 working days, plus delivery time. We dispatch within 7 working days, or 10 working days for personalised, custom or made-from-a-photo pieces, plus delivery time. See our delivery page for details. If you need it by a certain date, message us before you order.
Digital gift cards arrive by email, so there is nothing to post.
UK delivery
UK delivery is free on every order, with no minimum spend and no code needed. We send it Royal Mail Tracked and email you the dispatch details when your parcel leaves us.
International delivery
Where checkout offers delivery to your address, we send it Royal Mail International Tracked. It is free on every order, with no minimum spend.
Import fees are prepaid at checkout, so there is nothing more to pay when your order arrives.
Your full order total is shown at checkout before you pay.
When it arrives
We dispatch within 7 working days, or 10 working days for personalised, custom or made-from-a-photo pieces, plus delivery time. See our delivery page for details. Any delivery estimate for your service is shown at checkout or in your dispatch email. Unless we agree a different date with you, your order will be delivered within 30 days.
Damaged, faulty or delayed
If a piece arrives damaged or faulty, email hello@ripleysnest.co.uk with your order number and clear photos of the piece and its packaging, as soon as you can.
If tracking hasn't moved or your parcel hasn't arrived, email us with the order number. We'll look into what happened and tell you the next step. Your statutory rights still apply.
Changing your address
Email us as soon as you can if the delivery address needs to change. We can't promise to change it once your order is being processed or has been dispatched.