Frequently Asked Questions

Our products are made in Cumbria, UK.

Materials vary by product. Check the individual product page for the most relevant details.

Most physical orders dispatch in around 7 working days. For custom busts, this starts after we have your photos and details. The relevant product page is the source of truth for timing.

Yes. UK delivery is shown at checkout, and tracked international delivery is shown at checkout.

Yes. You will receive tracking details once your order has been dispatched.

For most standard, non-personalised goods bought online, tell us within 14 days beginning the day after delivery if you want to cancel. You then have a further 14 days to send the item back. Custom or personalised work cannot normally be cancelled once work has started. If an item is faulty, damaged or incorrect, contact us as soon as possible with your order number and photos; your statutory rights still apply. See Returns and cancellations.

Email photos as soon as possible so we can sort it quickly. Faulty goods remain covered by your statutory rights.

Follow the instructions on the individual product page. Add any required photo and wording before adding the item to your basket. If a product offers a different submission route, its page will explain it. Contact us before ordering if you cannot provide a required detail.

Many personalised products allow engraving or custom wording on the product page. Check the individual product page for what is available.