Help with your order

Choose the help you need below. For an existing order, include your order number when you contact us.

Find an order or parcel

Track your order using your order details, or sign in to your account to view your orders. If a parcel is delayed or the tracking is unclear, send us a message.

Delivery and returns

• Delivery costs, making time and dispatch information
• Cancellations, returns and damaged items

Help before ordering

Ask us about size, fit, personalisation or suitable photos before ordering. Tell us which product you are considering and what you need it to do.

Message Ripleys Nest

Care and setup

• Caring for a cast stone piece
• Planning a rat cage cleaning routine

Care depends on the product and material. If you are unsure which advice applies to your piece, ask us before cleaning it.

Order another piece or discuss a change

Find a previous order in your account, then send us the order number and what you have in mind. We can check the available options before you order.

Email choices

Choose which emails you want or change your saved topics at any time.