Privacy policy

Privacy Policy

Our Approach to Your Privacy

At Ripleys Nest, we create emotional catalysts for your home, and we take the same thoughtful approach to protecting your information. This policy explains how we collect, use, and safeguard your personal details when you visit ripleysnest.co.uk or use our services.

We've designed this privacy policy to be clear and straightforward. By using our website or services, you're agreeing to the practices described here.

What Information We Collect

When you shop with us:

  • Basic contact details: Your name, email address, phone number
  • Order information: Shipping address, billing details, payment information
  • Shopping activity: Items you view, add to cart, or wishlist
  • Account details: Username, password (when you create an account)
  • Customer support exchanges: Messages when you reach out for help

When you browse our site:

  • Usage data: How you interact with our site
  • Device information: Browser type, IP address, device type
  • Cookies: Small files that help our site work better (more on this below)

How We Use Your Information

We use your information to:

  • Fulfill your orders: Process payments, arrange shipping, and handle returns
  • Provide customer support: Answer questions and help with any issues
  • Improve your experience: Make our website and products better
  • Send relevant communications: Share product updates, special offers, and creative inspiration (you can opt out anytime)
  • Protect against fraud: Keep your account and our business secure

About Cookies

Like most websites, we use cookies to help our site function properly. These small text files:

  • Remember what's in your cart
  • Keep you logged in when you leave and return
  • Help us understand how people use our site

You can control cookies through your browser settings, though some features of our site may not work without them.

How We Share Your Information

We only share your information in these specific situations:

  • Service providers: With partners who help run our business (shipping companies, payment processors, and website hosting)
  • When required by law: If we're legally obligated to share information
  • With your consent: When you ask us to share your information

We do NOT sell your personal information to third parties.

Your Rights

Depending on where you live, you have the right to:

  • Access the information we have about you
  • Correct inaccurate information
  • Delete your information (with certain limitations)
  • Withdraw consent for optional processing
  • Opt out of marketing communications

To exercise these rights, contact us at hello@ripleysnest.co.uk.

Security

We implement reasonable security measures to protect your information. However, no online service is 100% secure, so we encourage common-sense precautions like using strong passwords and being cautious about sharing personal information.

Children's Privacy

Our services are not intended for children under 16, and we don't knowingly collect information from them. If we discover we've collected information from a child, we'll delete it.

International Users

We're based in the UK, but we may process your information in other countries with different privacy laws. When we transfer information internationally, we use appropriate safeguards to protect it.

Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or for legal reasons. We'll post the revised policy here and update the "Last Updated" date.

Questions?

If you have any questions about our privacy practices or would like to exercise your rights, please reach out to us at hello@ripleysnest.co.uk.

Last Updated: April 2026