Refund policy
At Ripley's Nest, we want you to love your purchase as much as we loved making it. Here's our clear and simple returns policy.
Returns within 30 days of purchase
For all non-personalized items:
- Return any standard item within 30 days of purchase
- Item must be unused and in original condition
- Contact us at lee@ripleysnest.co.uk to start the process
- Ship the item back to us (return address will be provided)
- Once received, we'll refund to your original payment method
- Please allow 5-10 business days for the refund to appear
Please note: Return shipping costs for standard items are the customer's responsibility.
Hassle-free returns for damaged items
For personalized & custom creations:
- Personalized items cannot be returned unless damaged
- If your personalized item arrives broken or damaged:
- Simply email photos of the damaged item to lee@ripleysnest.co.uk
- No need to ship anything back to us
- We'll promptly arrange a refund to your original payment method
- Please report any issues within 7 days of receiving your item
Our promise: We cover all costs for damaged item refunds and replacements.
How the process works
- Contact us - Email lee@ripleysnest.co.uk with your order number and return reason
- Receive instructions - We'll confirm your return and provide next steps
- Return the item - For standard items, ship it back carefully in its original packaging
- Refund processing - Once received (or damage verified), we'll process your refund
- Confirmation - You'll receive email confirmation when your refund is complete
Non-returnable items: Gift cards
Have questions about returning your emotional catalyst? We're here to help!
Contact us at lee@ripleysnest.co.uk
Last updated: March 2025