Shipping policy

Making time

Physical products are made to order. Check the product page for any item-specific timing, and contact us before ordering if a date matters. If your item needs a photo, making starts once we have the image. Digital gift cards are delivered by email and do not need shipping.

Delivery costs and services

UK delivery is free on every order. International delivery services, any delivery cost and the final order total are shown at checkout before payment.

UK delivery

UK delivery is free on every order, with no minimum spend and no code needed. We use Royal Mail Tracked and send dispatch details by email when your parcel leaves us.

International delivery

International delivery is available where checkout offers a service for the delivery address. The current cost is shown before payment. The destination country may apply customs duties, import taxes or handling fees. These are controlled by local authorities and carriers rather than Ripleys Nest.

Delivery timing

Physical orders first need the making time shown on the product page or agreed with you. Any delivery estimate supplied for an available service is shown at checkout or in the dispatch information. Unless a different period is agreed with you, goods will be delivered within 30 days.

Damaged, faulty or delayed orders

If an item arrives damaged or faulty, email hello@ripleysnest.co.uk with your order number and clear photos of the item and packaging as soon as possible. If tracking has not updated or the parcel has not arrived, email us with the order number. We will review what happened and explain the next step. Your statutory rights still apply.

Address changes

Email us as soon as possible if a delivery address needs to change. We cannot guarantee an address change after an order has entered processing or been dispatched.

Contact

Email hello@ripleysnest.co.uk or use the contact form.