Returns & refunds

Clear help for cancellations, damaged items, standard returns, and personalised orders.

The important bit

Standard itemsStandard items can be cancelled within 14 days if returned in resaleable condition.

Personalised itemsCustom and personalised pieces cannot be cancelled once work starts unless faulty.

Damaged order?Email photos as soon as possible so we can help quickly.

Send it to hello@ripleysnest.co.uk with the item you need help with.

For damaged or faulty items, include clear photos of the item and packaging.

We will confirm the next step before you send anything back.