Do I need a side photo?

No, but it can help. A side photo is useful for muzzle length, ear shape, markings, or very fluffy coats. One good front photo is still the main thing.

What if my photo is not good enough?

We contact you before work starts if the photo is too unclear. We may ask for a sharper image, a front-facing photo, or one extra angle.

Can you work from an old memorial photo?

Often, yes. Send the clearest version you have. If the photo is too small, dark, or blurred, we will let you know before work starts.

What engraving should I choose?

A name is usually enough. You can also use a short date or phrase if the product page allows enough space. Check spelling before ordering.

When does production start?

Timing starts once we have the photo and wording details needed for the order. If you choose email photo later, timing starts after the photo arrives.

Can I cancel a custom pet bust?

Custom and personalised orders cannot usually be cancelled once work has started, unless something is faulty. Check the product page and returns information before ordering.

Personalised & Memorial Guide

What photo do I need for a custom pet bust?

Q: What photo do I need for a custom pet bust?

Send one clear front-facing photo where your pet's face is sharp and easy to see. Good light, visible eyes, nose, ears, and head shape all help.

Q: Can I send the photo after ordering?

Yes. Choose email photo later on the product page, then reply to your order confirmation with your photo and order number. Timing starts once we have the photo and order details.

See Personalised & Memorial guides All guides

Personalised & Memorial

Quick scan

Start with the occasion, photo quality and message you want the gift to carry.
Use the practical sections to check wording, preview details, memorial tone and order details.
Follow the Personalised & Memorial links when you are ready to choose the right keepsake.

Choosing a photo-led keepsake? Compare the custom pet bust, memorial angel and photo guide before you choose the option that fits the photo and wording you have.

What photo works best for a custom pet bust?

A clear front-facing phone photo is usually enough to start. Send one main photo that shows the face clearly, plus one or two extra angles if you have them. If the photo is too unclear, we contact you before work starts.

Best: clear face, good light, ears and markings visible.
Helpful: one side view or a second favourite photo.
Avoid: heavy blur, strong shadow, or a photo where the face is hidden.

Can I send the photo later?

Yes. Choose email photo later on the Custom Pet Bust product page, then reply to your order confirmation with your photo and order number. Timing starts once the photo and wording details have arrived.

What if the photo is unclear?

If the photo is not clear enough, we contact you before work starts. We may ask for a sharper front-facing photo or one extra angle, especially if markings, ears, muzzle, or head shape are hard to see.

Choosing a pet memorial gift from a photo

If this photo is for a memorial gift, the Pet Memorial Gifts UK chooser can help you compare the Custom Pet Bust, Pet Memorial Angel, gift card, and other remembrance options before you order.

Start with the Custom Pet Bust or compare pet memorial gift options

Ready to order from your pet photo?

Start with the Custom Pet Bust if the photo is of a dog or cat. If you are comparing remembrance gifts first, use the Pet Memorial Gifts UK chooser

If the photo is of a person rather than a pet, use the photo-to-bust gift guide before choosing a product guide.

Useful follow-up

Save the photo and wording checklist

Get a gentle checklist for choosing the photo, wording and keepsake guide that fits the person, pet or memory.

The guide stays open. Use the links below when you are ready; your email is only for useful guide follow-up.