Production window
Everything we sell is made to order in our Cumbria workshop. We do not hold stock. Each piece is made after you order it, hand-finished, and quality-checked before it leaves.
Check the product page for any item-specific making time. Once the order is ready, we dispatch it and send the available delivery details by email.
If you need something for a specific date, write to us before ordering and we'll tell you honestly whether we can make it work.
Buying with a date in mind?
- Disco wall art: reflective wall pieces for parties, bars, salons, and gift deadlines.
- Pet memorial gift chooser: clear options for photo-led memorial keepsakes and gift decisions.
- Rat Care Hub: cage accessories, hides, ledges, and foraging pieces with the same shipping rules.
- Sculptural planters: cast-stone planters and garden pieces made to order in Cumbria.
Free, tracked, every order
UK delivery is free on every order, with no minimum spend and no code needed.
Carrier
We use Royal Mail Tracked. Dispatch and tracking details are sent by email when your parcel leaves us.
Fragile pieces
Some pieces are heavy or detailed, so edges can be vulnerable in transit. We pack everything carefully with a protective inner and outer box. If something arrives less than perfect, see the returns guidance below.
Tracked worldwide
We ship internationally with tracked international shipping. Rates are calculated at checkout based on your destination and the weight of your order. You will see the exact cost before you pay.
Customs, duties & taxes
Customs duties, import fees, and local taxes on non-UK destinations are the recipient's responsibility and vary by country. We can't predict them in advance and they aren't included in our shipping price.
Delivery windows
Delivery timing varies by destination and customs. Tracking is live from dispatch, so you can follow the parcel from end to end.
Damaged or lost
If your parcel arrives damaged or tracking stalls past the carrier's lost-in-transit window, email photos as soon as possible so we can sort it quickly. The returns page explains what we need from you.
Write to us →Quick answers
01How long will my order take?+
Check the product page for any item-specific making time. Once the order is ready, we send dispatch and available tracking details by email.
02Is UK delivery really free?+
Yes. UK delivery is free on every order, with no minimum spend and no code needed.
03Do you ship internationally?+
Yes. We ship worldwide with tracked international shipping. Rates are calculated at checkout based on destination and weight. Customs, duties, and local taxes are the recipient's responsibility.
04What happens if my parcel arrives damaged?+
Email photos of the outer packaging and the piece as soon as possible so we can sort it quickly. Your statutory rights still apply. Full process on the returns page.
05Can I change my shipping address after ordering?+
Yes, as long as your order hasn't been dispatched. Send us the new address and the order number. Once a tracking number has been issued, the address is locked with the carrier.