TERMS & CONDITIONS

We do our best to describe and photograph our products accurately. Because every piece is hand-cast, there will be small natural variations in texture, colour, and weight between items. These variations are part of the handmade character, not defects.

Colours may look slightly different on screen compared to real life, depending on your device settings.

All dimensions and weights listed are approximate.

All prices shown on our website are in GBP and include VAT where applicable.

Delivery costs are shown separately before you complete your purchase.

We take care to display correct prices, but errors can happen. If we discover a pricing error on your order, we'll contact you before dispatching. You can choose to proceed at the correct price or cancel for a full refund.

We do not add surcharges for any payment method.

When you place an order, you're making an offer to buy from us. Your order isn't accepted until we send you an order confirmation email.

We reserve the right to decline an order for any reason, including:

• Product unavailability
• A pricing error
• Issues verifying your payment

If we can't fulfil your order, we'll let you know and issue a full refund.

Payment is taken at the time of purchase through Shopify's secure checkout. We accept all major credit and debit cards, plus any other payment methods shown at checkout.

All payment processing is handled by Shopify Payments. We never see or store your full card details.

All our products are handmade to order. This means there's a making time before your order ships. Estimated delivery times are shown on product pages and at checkout.

Once dispatched, delivery times depend on the carrier and your location. We'll send you a shipping confirmation with tracking details.

If your order hasn't arrived within the estimated timeframe, contact us and we'll investigate.

Risk passes to you when the item is delivered to the address you provided. If nobody is available to receive the delivery, the carrier's standard redelivery or collection process applies.

Full details are in our Returns and Refunds Policy. In summary:

• 14-day cancellation right on standard (non-personalised) products
• Personalised items (custom busts, graffiti planters with your text) are exempt from the 14-day right
• Faulty goods are covered by the Consumer Rights Act 2015: 30-day right to reject, 6-month right to repair or replacement

All content on this website (including product images, designs, text, logos, and graphics) belongs to Ripleys Nest LLP unless otherwise stated.

You may not copy, reproduce, distribute, or use any of our content without our written permission.

If you submit a review, you grant us a non-exclusive licence to display that review (including any photos) on our website and marketing materials.

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be unlawful to limit or exclude liability

Subject to the above, our total liability to you for any claim arising from or related to an order will not exceed the amount you paid for that order.

We are not liable for any indirect, incidental, or consequential losses.

These terms do not affect your statutory rights as a consumer.

These terms are governed by the laws of England and Wales.

If a dispute arises, we'd prefer to sort it out directly. Contact us at hello@ripleysnest.co.uk and we'll do our best to resolve things informally.

If we can't resolve a dispute between us, you can refer it to a certified Alternative Dispute Resolution (ADR) provider. You also have the option to use the EU Online Dispute Resolution platform.

Nothing in these terms affects your right to take legal action through the courts.

We may update these terms from time to time. The "last updated" date at the top of this page shows when changes were last made. Continued use of the site after changes means you accept the updated terms.

Questions about these terms? Get in touch:

• Email: hello@ripleysnest.co.uk
• Post: Ripleys Nest LLP, Grange-over-Sands, Cumbria