Standard items
Standard items carry a 14-day cancellation period. They should be unused and safely packed if returned.
Returns
Returns
What can be returned, what cannot, and what to do next.Personalised items
Personalised and custom items cannot be cancelled once work starts and are non-returnable unless faulty.
Damaged parcel
If your order arrives damaged or faulty, email photos as soon as possible so we can sort it quickly. Your statutory rights still apply.
Before sending anything back
Contact us first so we can confirm the return address and next step.